Bestsellers
FAQs
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How do I cancel or change an order?
To cancel or change your order, or to change the shipping address or method for your order, contact Customer Service or fill out our contact form selecting the appropriate option from the drop-down menu. |
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| Inventory | |
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Why don't you have more items for this team? We expand our merchandise selection daily. We constantly search for new items to grow our site and we add merchandise all the time, so please check back regularly to see new items. |
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| Shipping | |
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Will my order be delivered to my PO Box if it was shipped UPS Basic?
Yes. If your order is shipped UPS Basic, UPS provides the pickup, processing and transportation of your package; however, final delivery is completed by USPS. |
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Why do some items take longer to ship?
Manufacturer direct items are shipped by the manufacturer. Each manufacturer has agreed to ship within a specified time frame, which varies by manufacturer. The time frame needed to produce and ship the item is listed under the item's picture. Expedited shipping is not available on these items. |
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How to check your order status?
Open website: http://www.ems.com.cn/english-main.jsp,and insert track number we sent you by email on the right place.You can find your parcel. |
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| Products | |
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How do I care for this item? The best policy is to follow the cleaning directions on the item label. |
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Does this item have a warranty? Any warranty information will come in the packaging with your item. |
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| Your Account | |
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Why should I log in?
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How do I log in to my account or find my login information?
To log in to your account, click on My Account at the very top menu of our site. Enter your email address and the password you created when you placed your first order. If you have forgotten your password, input your email address under the Forgot Password text box. Your password will be sent to you via email. If you still cannot access your account, contact Customer Service. |
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How do I change my profile information?
Once you are logged in to your account, you can select from several options on the menu on the left side of the page. From Modify Account you can change your email address or password. You also can select your favorite teams. By providing your team preferences, we can keep you informed about new products and information pertaining to your selected teams. The menu on the left also allows you to update your shipping or billing address, manage your address book, see your Fan Cash™ balance and contact Customer Service via email. When completed, click on Update My Profile at the bottom of the page. |
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What is Fan Cash™? Fan Cash™ is a merchandise discount that can be used on our Web site and applied toward your future purchases. |
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How do I use Fan Cash™?
When you are ready to check out, log in with your username and password. Your Fan Cash™ will be deducted from your subtotal during checkout. Fan Cash™ cannot be used for shipping expenses or sales taxes. Remember, you can only use Fan Cash™ when you're logged in! |
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Does Fan Cash™ ever expire?
Yes. If an account with Fan Cash™ remains unused for 18 months, the Fan Cash™ is expired. |
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| Payments, Privacy and Security | |
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What payment methods do you accept? We accept credit cards or check cards featuring the below logo(s). Also, we offer Google Checkout. |
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What is your privacy policy? Protecting your privacy is important to Football Fanatics. It is always your choice whether to provide personal information through the Web site. Any personal information you provide will be treated with care, and subject to this policy, will not be used or disclosed in ways to which you have not consented. Also, you may opt-out of certain uses and disclosures of your personal information. View our privacy policy. |
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| Miscellaneous | |
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Do you offer gift certificates? Yes, please visit the gift certificate page. |
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Can I customize a college jersey?
We do offer customized college jerseys, with some restrictions. If you're interested in customizing a collegiate jersey, please contact Customer Service. |
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What is the largest size you carry?
We pride ourselves on constantly expanding the variety and options of our merchandise. For women's merchandise, we carry up to size XXL, when available. View men's clothing in sizes up to 5XL. |
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Do you have any retail locations? |
